Politique d’expédition
Shipping Policy — AUREVONY
1. Order Processing
All orders are processed and dispatched within 24 hours of payment confirmation, on business days (Monday to Friday, excluding French public holidays).
Orders placed on weekends or public holidays will be processed on the next available business day.
You will receive a shipping confirmation email with your tracking information as soon as your order has been dispatched. Please ensure that the email address provided at checkout is correct and that our emails are not filtered to your spam folder.
2. Warehouses and Dispatch Locations
AUREVONY operates through a network of fulfilment warehouses located in multiple countries, including within Europe and Asia (including China), in order to optimise delivery times and availability worldwide.
The warehouse from which your order is dispatched may vary depending on product availability, your delivery destination, and current stock allocation across our fulfilment network. This does not affect the quality of your order, the applicable guarantees, or your consumer rights in any way.
3. Worldwide Free Shipping
AUREVONY offers free shipping on all orders, worldwide, with no minimum purchase requirement.
Free shipping is applied automatically at checkout — no discount code required.
4. Shipping Methods and Estimated Delivery Times
All shipments include a tracking number, which will be communicated to you by email once your order has been dispatched. You can use this number to follow the progress of your delivery on the carrier's website or tracking platform.
Delivery is carried out by a selection of carriers depending on your destination country and the dispatch location. The carrier assigned to your order is selected to provide the most reliable and efficient service available for your region at the time of dispatch.
Estimated delivery times by region are as follows:
| Destination | Standard Delivery | Express Delivery |
|---|---|---|
| France (Metropolitan) | 5 – 10 business days | 2 – 4 business days |
| European Union | 7 – 14 business days | 3 – 6 business days |
| United Kingdom | 7 – 14 business days | 3 – 6 business days |
| United States & Canada | 8 – 16 business days | 4 – 8 business days |
| Rest of the World | 10 – 21 business days | 5 – 10 business days |
These timeframes are estimates only and begin from the date of dispatch, not the date of order. They do not account for potential customs clearance delays, which may add additional time for international shipments.
5. Express Delivery
Express delivery is available for most destinations and can be selected at checkout. Express delivery is a paid option, the cost of which will be calculated and displayed at checkout based on your delivery address.
Express delivery timeframes are indicated in the table above. As with standard delivery, these remain estimates and are subject to carrier performance and customs processing.
6. Customs, Duties and Import Taxes
For orders shipped outside the European Union, your package may be subject to customs clearance procedures, import duties, taxes or other charges levied by the destination country's customs authority upon arrival.
These charges are entirely outside AUREVONY's control and are the sole responsibility of the customer. AUREVONY has no ability to predict, calculate or cover these costs. We strongly recommend checking with your local customs authority prior to placing an order if you are uncertain about applicable import charges in your country.
Delays caused by customs processing are not within AUREVONY's control and do not constitute grounds for cancellation or refund.
7. Delivery Address
The customer is solely responsible for providing an accurate, complete and accessible delivery address at the time of order. This includes the correct recipient name, full street address, postal code, city and country.
AUREVONY cannot be held responsible for failed deliveries, returned parcels or additional costs resulting from an incorrect, incomplete or inaccessible address provided by the customer.
In the event that a package is returned to our warehouse due to an address error or failure to collect, the customer will be responsible for re-delivery costs. If the customer no longer wishes to receive the order in such circumstances, a refund may be issued for the product value only, excluding any shipping costs incurred.
8. Delivery Restrictions
AUREVONY ships to most countries worldwide. However, delivery to certain destinations may be temporarily or permanently unavailable due to:
- International sanctions, trade restrictions or embargoes in force at the time of the order
- Carrier limitations or suspension of services to specific regions
- Force majeure events, natural disasters or armed conflicts affecting transit routes or postal services
If your country is not available at checkout, or if a restriction comes into effect after your order has been placed, AUREVONY will notify you promptly and issue a full refund.
This list is subject to change at any time in line with current geopolitical conditions and carrier availability.
9. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's tracking page.
If you have not received your tracking information within 48 hours of receiving your dispatch confirmation, please check your spam folder before contacting us. If the issue persists, reach out to us at contact@aurevony.com and we will investigate.
Please note that tracking updates may take up to 24 hours to appear on the carrier's system after dispatch.
10. Lost, Stolen or Significantly Delayed Packages
If your package has not been delivered within the following timeframes from the date of dispatch, it may be considered lost:
- Standard delivery: 30 calendar days beyond the estimated delivery window
- Express delivery: 15 calendar days beyond the estimated delivery window
In such cases, please contact us at contact@aurevony.com with your order number and tracking information. We will open an investigation with the carrier on your behalf.
Important: In accordance with carrier claim procedures, any report of a lost or undelivered package must be submitted to AUREVONY within 30 days of the date the delivery was marked as completed (or within 60 days of dispatch if no delivery scan is recorded). Claims submitted outside of these timeframes may not be eligible for investigation.
If the package is confirmed as lost following the carrier investigation, AUREVONY will offer either:
- A full refund to the original payment method, or
- A replacement shipment, subject to product availability
In the event of a package reported as delivered but not received, AUREVONY reserves the right to request supporting documentation (such as a written statement or police report) before proceeding with a refund or replacement.
11. Damaged Packages
Upon delivery, we strongly encourage you to inspect your package before signing for it or acknowledging receipt. If the outer packaging shows visible signs of damage, please note your reservations with the carrier at the time of delivery.
If you discover that your order has been damaged in transit after opening the package, please contact us within 7 days of delivery at contact@aurevony.com, providing:
- Your order number
- A description of the damage
- Clear photographs of both the damaged product and the outer packaging
We will assess your claim and, if validated, arrange a replacement or refund at no additional cost to you, including return shipping where applicable.
12. Contact
For any question regarding the shipping or delivery of your order:
📧 Email: contact@aurevony.com 📝 Contact form: available at aurevony.com
Our team is committed to responding to all shipping enquiries as promptly as possible.
