Rückerstattungsrichtlinie

Return Policy — AUREVONY

1. Return Window

You have 30 calendar days from the date you receive your order to submit a return request. This window is intentionally set above the 14-day legal minimum required under European regulations, to give you a confident shopping experience.

After this 30-day period, no return request will be accepted, except in cases of product non-conformity or applicable legal warranty.

2. Return Eligibility

To be eligible for a return, your item must meet all of the following conditions:

  • Be in its original condition — unused, unworn, unwashed and undamaged
  • Have all original tags intact and attached
  • Be in its original packaging, complete with all included accessories and protective materials
  • Be accompanied by your proof of purchase (order confirmation, invoice or receipt)

Any returned item that does not meet these conditions will be refused and sent back to the sender at their expense.

3. How to Start a Return

To initiate a return, contact us before sending anything back through one of the following channels:

Please include in your request: your order number, the item(s) concerned, and the reason for the return.

Once your request has been approved, we will provide you with the return address in France along with shipping instructions.

⚠️ No package returned without prior approval will be accepted. Items sent back without authorisation will be refused upon receipt.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer, regardless of their location. The return address is based in France and will be communicated to you once your request has been validated.

We strongly recommend using a tracked and/or insured shipping service, as we cannot be held responsible for any loss or damage occurring during the return shipment.

Exception: If the return is due to an error on our part (wrong item, defective or damaged upon delivery), return shipping costs will be fully covered by AUREVONY.

5. Non-Returnable Items

In accordance with Article L221-28 of the French Consumer Code and applicable regulations, certain product categories are excluded from the right of return:

Hygiene & Beauty Products

  • Cosmetics, skincare, fragrances or beauty products whose protective seal has been broken or removed
  • Unsealed products that cannot be returned for hygiene or health protection reasons

Food & Perishable Goods

  • Food items, beverages, dietary supplements or any product with a limited shelf life
  • Fresh, refrigerated or frozen products
  • Flowers, plants and living organisms

Personalised or Custom-Made Products

  • Items manufactured or modified according to the customer's personal specifications
  • Engraved, embroidered, print-on-demand or otherwise personalised products

Digital Products & Downloadable Content

  • Software, video games or digital content whose seal has been broken or access activated
  • Activation codes, licences or digital subscriptions

Other Legal Exceptions

  • Newspapers, magazines and periodicals
  • Tickets, events or fixed-date services
  • Items inseparably mixed with other products after delivery
  • Hazardous products: flammable materials, pressurised gases, chemical substances or any product subject to specific transport regulations

Sale Items & Gift Cards

  • Items purchased on sale, as part of a clearance or flash sale are not eligible for return, unless a defect is identified
  • Gift cards are non-refundable and non-exchangeable

6. Right of Withdrawal — European Union

In accordance with EU Directive 2011/83/EU on consumer rights, for purchases made within the European Union, you have a statutory right of withdrawal of 14 days from the date you receive your order, with no obligation to provide a reason.

As our commercial policy is more favourable (30 days), it takes precedence. However, eligibility conditions (product condition, original packaging, intact tags) remain applicable, including within the scope of the statutory right of withdrawal.

The legal exceptions set out in Article 16 of Directive 2011/83/EU apply and are detailed in Section 5 of this policy.

7. Exchanges

We do not offer direct exchanges. If you wish to receive a different item, we invite you to:

  1. Initiate a return following the procedure described above
  2. Place a new, separate order for the item you want

This process ensures product availability and allows for faster processing of your request.

8. Defective, Damaged or Incorrect Items

We encourage you to inspect your order upon delivery. If you notice a manufacturing defect, damage caused during transit, or if you have received an item that does not match your order, contact us as soon as possible at contact@aurevony.com with:

  • Your order number
  • A clear description of the issue
  • Photos of the product and its packaging

We will assess the situation and take responsibility for resolving it (replacement, refund or other appropriate solution), including return shipping costs where applicable.

9. Refund Processing

Once your return has been received and inspected, you will receive an email notification confirming whether your refund has been approved or declined.

If approved: The refund will be issued to your original payment method within 10 business days of return validation. In line with European regulations, this period cannot exceed 14 days.

Please note that your bank or card issuer may require additional time to credit the amount to your account — this delay is outside of our control.

If you have not received your refund 15 business days after our acceptance confirmation, please contact us at contact@aurevony.com.

10. Legal Warranties

Independently of our commercial return policy, you benefit from the following statutory warranties under applicable law:

  • Legal warranty of conformity (Articles L217-4 et seq. of the French Consumer Code): 2 years from delivery for any non-conformity defect
  • Warranty against hidden defects (Articles 1641 et seq. of the French Civil Code): entitles you to a refund or price reduction if a hidden defect renders the product unfit for its intended use

These legal warranties apply regardless of our return policy and are enforceable regardless of your location within the European Union.

11. Contact

For any question regarding a return, refund or complaint:

📧 Email: contact@aurevony.com 📝 Contact form: available on our website at aurevony.com

Our team is committed to responding to you as promptly as possible.